The Chief Experience Officer acts as the system champion dedicated to creating a world-class culture of excellence and providing strategic leadership for overall human resources, marketing, mission integration, and community outreach efforts including a commitment to CQI (continuous quality improvement) principles. This culture will be a key differentiator for Lutheran Senior Services as we build an environment that promotes a superior experience for residents, clients, and families, as well as a satisfying and empowering working environment for staff.
The Chief Experience Officer works with all departments to plan and enact improvements focused on a person-centered approach to every interaction, the delivery of care and services, and the creation and implementation of processes supporting LSS’ strategy, vision, mission, and ministry. This leader works to create pathways to encourage and empower individuals at all levels to share new ideas, increase skills, and engage meaningfully in the life of the organization. The Chief Experience Officer promotes the person-centered model of service delivery by moving power to appropriate levels, raising communication, and guiding the culture while working with staff throughout the organization to diagnose and solve problems. The Chief Experience Officer also holds responsibility for DEI efforts at LSS, ensuring that all people feel welcomed, honored, and respected. Ultimately the Chief Experience Officer assures the organization is living and effectively communicating the brand promise.